The CRA has announced that when you phone in, you will now be able to find out the identity of the call agent who handled your tax enquiry. According to the CRA, “the policy will help reinforce the agents’ accountability while also ensuring greater consistency in the way they greet callers.”
Call centre agents will now greet you automatically with their first name and have been designated with a CRA employee identification number and geographic call centre location that can be requested by the caller.
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